Table 3 Two examples of interview topics with initial questions

1. Initial contact with a patient

Patient X has received teleconsultation equipment. He is still unknown to you. How should you start a care trajectory with him? Face to face in real life or on a screen?

Example of a probing question: What makes you think so?

2. Being responsive to the impending death of a patient

Patient Y is about to die. You have had intensive contact with her and her family via video consultations during the last 3 months. How can you close this care trajectory appropriately?