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Table 4 Services rendered in the radiology department and patients’ reaction

From: Patients’ reaction to the ethical conduct of radiographers and staff services as predictors of radiological experience satisfaction: a cross-sectional study

Items

1(%)

2 (%)

3 (%)

4 (%)

5 (%)

Mean

Std. Dev.

Making an appointment

19 (6.3)

18 (6.0)

143 (47.7)

51 (17.0)

69 (23.0)

3.44

1.10

Choice of appointment times

20 (6.7)

19 (6.3)

93 (31.0)

60 (20.0)

108 (36.0)

3.72

1.20

The preparation for your specific test/exam were adequately explained

12 (4.0)

15 (5.0)

102 (34.0)

61 (20.3)

110 (36.7)

3.81

1.11

Registration process at the front desk/courtesy of staff

14 (4.7)

22 (7.3)

56 (18.7)

82 (27.3)

126 (42.0)

3.95

1.15

Explanation of the billing process and procedure

15 (5.0)

27 (9.0)

69 (23.0)

69 (23.0)

120 (40.0)

3.84

1.19

Waiting time before procedure

20 (6.7)

81 (27.0)

83 (27.7)

74 (24.7)

42 (14.0)

3.12

1.15

Courtesy of the nurse/radiographer

8 (2.7)

16 (5.3)

65 (21.7)

62 (20.7)

149 (49.7)

4.09

1.08

Explanation of what to expect during the exam

12 (4.0)

25 (8.3)

159 (53.0)

69 (23.0)

35 (11.7)

3.30

0.92

How questions were answered by the staff

8 (2.7)

9 (3.0)

127 (42.3)

78 (26.0)

78 (26.0)

3.70

0.98

Explanation of what to expect after the exam

18 (6.0)

23 (7.7)

187 (62.3)

46 (15.3)

26 (8.7)

3.13

0.90

The level of attention provided by the nurse/radiographer

8 (2.7)

11 (3.7)

63 (21.0)

85 (28.3)

133 (44.3)

4.08

1.02

The physical appearance of the facilities and the quality of the equipments

8 (2.7)

18 (6.0)

98 (32.7)

95 (31.7)

81 (27.0)

3.74

1.01

What is your overall satisfaction of care received

9 (3.0)

13 (4.3)

51 (17.0)

101 (33.7)

126 (42.0)

4.07

1.02

Overall Mean Score

3.69

Z-Value

1.983

p-value

0.001