Items | 1(%) | 2 (%) | 3 (%) | 4 (%) | 5 (%) | Mean | Std. Dev. |
---|---|---|---|---|---|---|---|
Making an appointment | 19 (6.3) | 18 (6.0) | 143 (47.7) | 51 (17.0) | 69 (23.0) | 3.44 | 1.10 |
Choice of appointment times | 20 (6.7) | 19 (6.3) | 93 (31.0) | 60 (20.0) | 108 (36.0) | 3.72 | 1.20 |
The preparation for your specific test/exam were adequately explained | 12 (4.0) | 15 (5.0) | 102 (34.0) | 61 (20.3) | 110 (36.7) | 3.81 | 1.11 |
Registration process at the front desk/courtesy of staff | 14 (4.7) | 22 (7.3) | 56 (18.7) | 82 (27.3) | 126 (42.0) | 3.95 | 1.15 |
Explanation of the billing process and procedure | 15 (5.0) | 27 (9.0) | 69 (23.0) | 69 (23.0) | 120 (40.0) | 3.84 | 1.19 |
Waiting time before procedure | 20 (6.7) | 81 (27.0) | 83 (27.7) | 74 (24.7) | 42 (14.0) | 3.12 | 1.15 |
Courtesy of the nurse/radiographer | 8 (2.7) | 16 (5.3) | 65 (21.7) | 62 (20.7) | 149 (49.7) | 4.09 | 1.08 |
Explanation of what to expect during the exam | 12 (4.0) | 25 (8.3) | 159 (53.0) | 69 (23.0) | 35 (11.7) | 3.30 | 0.92 |
How questions were answered by the staff | 8 (2.7) | 9 (3.0) | 127 (42.3) | 78 (26.0) | 78 (26.0) | 3.70 | 0.98 |
Explanation of what to expect after the exam | 18 (6.0) | 23 (7.7) | 187 (62.3) | 46 (15.3) | 26 (8.7) | 3.13 | 0.90 |
The level of attention provided by the nurse/radiographer | 8 (2.7) | 11 (3.7) | 63 (21.0) | 85 (28.3) | 133 (44.3) | 4.08 | 1.02 |
The physical appearance of the facilities and the quality of the equipments | 8 (2.7) | 18 (6.0) | 98 (32.7) | 95 (31.7) | 81 (27.0) | 3.74 | 1.01 |
What is your overall satisfaction of care received | 9 (3.0) | 13 (4.3) | 51 (17.0) | 101 (33.7) | 126 (42.0) | 4.07 | 1.02 |
Overall Mean Score | 3.69 | ||||||
Z-Value | 1.983 | ||||||
p-value | 0.001 |