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Table 1 Examples of demands that may emanate from the four voices when the patient brings a lengthy list of complaints, questions and problems to their annual diabetes care review

From: How general practitioners decide on maxims of action in response to demands from conflicting sets of norms: a grounded theory study

Situation

“Answer all questions”

Self

“Avoid cognitive overload”

System

“Assess the risk factors”

Profession

“Give time to those in need”