Fig. 3

Trust relationships from the potential donor’s family perspective. From a family perspective, autonomy is linked to respect for the wishes of their loved one and/or for their own wishes. Autonomy here refers to the following trustees: the other relatives (there must be agreement among them), the policy makers (who create the donation policies) and the HCP (who must respect the wishes of the person and/or his/her relatives). The second object of trust is the hope that their loved one will not be harmed and will be treated in the best possible way. On the other hand, there is also the expectation that the family will be honoured by maintaining good communication with the agents involved. Finally, for the third object of trust, families hope that their loved one’s organs will not be wasted, that they will be distributed fairly, that they will save lives, and that they too will be able to receive an organ at another time if necessary in the future. For this third object of trust, families trust both the transplantation system and society as a whole